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Return address:

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Lindleys Cottage

Oldershaws Lane

Staffordshire, UK

ST20 0NF

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Orders cancelled:

If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to one month from the date you receive it.

Otherwise, the usual 14 days return limit applies.

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.

Please note that if the item returned does not satisfy these requirements, we will not accept it.

We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with Quest Keepers. You agree that this is fair and reasonable when returning goods under this provision.

 

This policy does not affect your statutory rights.

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Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

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Damaged or Faulty Goods:

 

If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period. We will ask for photographic evidence of damage to items and packaging (including postal packaging) so please document these carefully.
By shopping with us you accept that resin prints can result in some minor manufacturing defects that do not impact on the intended use. 
In the case of a major defect, our ability to replace will extend only as far as supplying another miniature. 

 

Other Returns:

 

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at questkeepersbox@gmail.com 

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