Welcome to our terms and conditions page. Our terms are designed to be clear and hassle free to our customers to ensure you have the best shopping experience and come back again and again. If you have any questions about these, please let us know by phone or by email. 

 

Customer Service

Our commitment to you is to be your number one choice for independent artists miniatures. Please do contact us if you have any problems with our service or website, we will do our utmost to help you.

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Quality Guarantee & Guarantee

Quest Keepers provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated.

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Order lost in transit

Please note that if you report your item as having not arrived, we reserve the right to resend the order rather than issue a refund. We will always endeavour to send a replacement order by tracked delivery.

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Orders returned due to incomplete address

It is the customers' responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customers part. We reserve the right to charge additional postage to resend the items once they are returned by the carrier. The customer may of course choose to treat the order as an unwanted item and return it under the return's policy.

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Service emails

We may send you electronic communications asking you to feedback on our service, the quality of the products you have purchased and keep you up to date with the progress of your order. Should you forget or abandon your shopping cart, we may send you an emailed summary to enable you to checkout faster via email. 

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Restriction of goods

Quest Keepers reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same debit / credit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied to an existing order. Quest Keepers reserves the right to cancel any order without warning or notification for any reason.

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Declining to Trade

By advertising goods on our website we are not offering goods for sale; we are making an invitation to treat. When you, the customer purchases items through our website, you are making an offer to purchase the goods. It is then up to us if we accept the offer.

If we do not wish to accept your offer to purchase the goods, we will write to you as soon as possible and not later than 30 days after the offer is placed to inform you of our decision.

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Accuracy

While Quest Keepers prides itself in providing accurate product and pricing information, pricing or typographical errors may occur. Quest Keepers cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Quest Keepers shall have the right, at our sole discretion, to refuse or cancel any orders placed for the item. In the event that an item is mispriced, Quest Keepers may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

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Quest Keepers Membership “The Keepers Guild” 

Welcome to the Quest Keepers Membership Program! By subscribing, you agree to the following terms and conditions, which outline the rights and obligations of both you and Quest Keepers. Please read these terms carefully before joining.

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Membership Benefits

By subscribing to the Quest Keepers Membership, you will receive the following benefits:

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• Exclusive Discounts: Members are entitled to special discounts on select products. These discounts are for your personal use only and may not be shared or transferred to others. Misuse of discounts (e.g. sharing with non-members) may result in the termination of your membership.

• Early Access to Products: Members will have the opportunity to register their interest in upcoming products before they are available to the general public. Please note that registering interest does not guarantee product availability or purchase. Access will be provided on a first-come, first-served basis, and quantities may be limited.

• Exclusive Content and News: Members will receive access to members-only content, promotions, and updates via email and on the website.

Membership Fees

Membership fees are charged on a monthly basis and are non-refundable unless otherwise stated by Quest Keepers.

 

Eligibility

The Quest Keepers Membership is open to individuals who are 18 years or older and reside in eligible countries where Quest Keepers operates. Quest Keepers reserves the right to refuse or cancel any membership if a member violates these terms or engages in any fraudulent or abusive behaviour.

Non-Transferability

Your membership is personal to you and may not be assigned, transferred, or shared with anyone else. Sharing your membership benefits, including discounts or access privileges, is strictly prohibited and may result in immediate termination.

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Membership Cancellation

• You may cancel your membership at any time by contacting customer support.

• Quest Keepers reserves the right to cancel or suspend memberships at any time for any reason, including but not limited to violations of these terms, fraudulent activity, or misuse of membership privileges. In such cases, no refunds will be issued.

 

Changes to Membership Benefits or Terms

• Quest Keepers reserves the right to modify, update, or discontinue any membership benefits, fees, or terms at any time. Any such changes will be communicated to members via email or website updates.

• Continued use of the membership following any such changes will constitute acceptance of the revised terms and conditions.

 

Limitation of Liability

Quest Keepers is not liable for any direct or indirect damages resulting from the use or inability to use membership benefits, including but not limited to any delays or issues with product availability or early access offerings.

 

If you have any questions regarding your membership or these terms, please contact us.

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